12 common SAP S/4HANA SD Support Tickets and Detailed Resolutions

Below is a table summarizing 12 common SAP S/4HANA SD support tickets, their causes, resolutions, and relevant transactions. Each ticket is explained with configuration paths for freshers to follow in SPRO (SAP Implementation Guide).

Ticket IssueCommon CausesResolution StepsTransactions UsedConfiguration Path (SPRO)
Billing Document Not Released to AccountingIncomplete account determination, missing G/L accounts, master data errorsAnalyze account determination (VF02), check VKOA, verify masters (XD03/VD03, MM03), check OB52, coordinate with FI/COVF02, VKOA, XD03/VD03, MM03, OB52, SE91Sales and Distribution > Basic Functions > Account Assignment/Costing > Revenue Account Determination
Credit Block Preventing Delivery or BillingExceeded credit limit, outstanding payments, incorrect credit settingsReview VKM3, analyze FD32, assess payments, release order, adjust limit, review OVA8VKM3, FD32, OVA8Sales and Distribution > Basic Functions > Credit Management > Define Credit Control Area
Shipping Point Not DeterminedMissing shipping conditions, loading group, plant dataCheck VD03, verify MM03, review OVL2, update masters, recreate orderVD03, MM03, OVL2Logistics Execution > Shipping > Define Shipping Points
Pricing Condition Not DeterminedMissing condition records, incorrect validity, misconfigured access sequencesCheck VK13, verify dates, review V/07 and V/08, update VK11, reprice VA02VK13, V/07, V/08, VK11, VA02Sales and Distribution > Basic Functions > Pricing > Pricing Control > Define Condition Types
Delivery Creation Fails Due to Stock IssuesInsufficient stock, stock not reserved, availability check issuesPerform VA02, check MMBE, transfer stock (MB1B/ME27), adjust date, review OVZ9, backorder V_RAVA02, MMBE, MB1B, ME27, OVZ9, V_RASales and Distribution > Basic Functions > Availability Check > Define Checking Groups
Incorrect Tax Calculation in BillingIncorrect tax records, errors in classifications, procedure issuesCheck FV13, verify XD03/VD03 and MM03, review V/08, update FV11, recalculate taxesFV13, XD03/VD03, MM03, V/08, FV11Sales and Distribution > Basic Functions > Taxes > Define Tax Determination Rules
Output Not Generated for Billing DocumentIncorrect output procedure, missing records, partner errorsCheck NACE, verify VV31, review partners, analyze logs, manually trigger outputNACE, VV31Sales and Distribution > Basic Functions > Output Control > Output Determination
Delivery Document Not Created AutomaticallyCopy control issues, non-delivery schedule lines, incomplete mastersReview VTLA, verify VOV6, check VOV7, confirm MM03, test VL01NVTLA, VOV6, VOV7, MM03, VL01NSales and Distribution > Sales > Maintain Copy Control for Sales Documents
Incomplete Sales Order Due to Missing DataMandatory fields not filled, incompletion procedure issues, missing mastersIdentify V.02, access log, enter data, verify XD03/VD03 and MM03, review OVA2, test processingV.02, XD03/VD03, MM03, OVA2Sales and Distribution > Basic Functions > Log of Incomplete Items > Define Incompletion Procedures
Material Not Listed in Sales OrderNot extended to sales area, incomplete sales views, blocked, authorizationVerify MM03, extend MM01, test VA01, check VB03, review permissionsMM03, MM01, VA01, VB03Sales and Distribution > Basic Functions > Material Determination > Define Material Determination Procedure
Customer Master Data MissingIncomplete record, missing sales area data, partner functions, authorizationsReview XD03/VD03, update XD02/VD02, validate VA01, check permissions, review FD32XD03/VD03, XD02/VD02, VA01, FD32Sales and Distribution > Master Data > Define Customer Master Data
Sales Order Blocked Due to Delivery BlockManual/automatic block, credit holds, compliance issuesIdentify VA02, remove block, confirm VL01N, review VOV8 and OVLS, check credit VKM1/VKM3VA02, VL01N, VOV8, OVLS, VKM1/VKM3Sales and Distribution > Sales > Sales Documents > Define and Assign Delivery Blocks

Interview Relevance and Company-Specific Insights

These support tickets are essential for interviews as they test practical troubleshooting skills, configuration knowledge, and integration with other modules like FI/CO and MM. Each company has a unique focus:

  • TCS: Emphasizes configuration-heavy tickets like pricing and account determination, reflecting their focus on large-scale implementations.
  • Infosys: May include innovation-related scenarios, such as using Fiori apps for troubleshooting, aligning with their digital transformation focus.
  • Capgemini: Focuses on technical depth, often asking about complex integration issues like delivery and stock management.
  • Accenture: Prioritizes business process optimization, with tickets related to credit management and output determination to ensure end-to-end process efficiency.

Interviewers often phrase these as scenario-based questions, such as “Describe how you resolved a billing document not releasing to accounting” or “What steps would you take if a sales order is blocked due to a credit hold?” These questions assess a candidate’s ability to navigate SAP S/4HANA, use appropriate transactions, and coordinate with cross-functional teams.

SAP S/4HANA-Specific Considerations

While the tickets are similar to SAP ECC, SAP S/4HANA introduces changes like Fiori apps, in-memory database performance, and simplified data models. For example:

  • Traditional transactions like VA01 might be replaced by Fiori apps for sales order creation, affecting how logs are accessed.
  • Performance issues with large datasets might be more common, requiring optimization techniques like adjusting CDS views.
  • Authorization issues might involve role-based access control, tested through tools like STAUTHTRACE.

Implementation and Rollout-Related Questions

In addition to support tickets, interviews often include implementation and rollout questions, such as:

  • How do you handle data migration for SD during an S/4HANA implementation? (Use tools like LSMW, validate data, and perform cutover testing.)
  • What are the key steps in configuring the SD module in S/4HANA? (Follow ASAP methodology: project preparation, business blueprint, realization, final preparation, go-live support.)
  • How do you ensure SD processes are optimized for performance in S/4HANA? (Leverage real-time analytics, optimize CDS views, and use Fiori for user efficiency.)
  • What are the differences in SD configuration between SAP ECC and S/4HANA? (S/4HANA simplifies pricing, uses fewer condition tables, and integrates Fiori apps.)
  • How do you manage cutover activities for SD during an S/4HANA rollout? (Plan data migration, user training, final testing, and go-live support.)

These questions complement support tickets, providing a holistic view of a candidate’s capabilities in both support and implementation roles.